Platinum Support
At SYSXPERTS the only
level of support is Platinum because we believe in nothing less than
superior service and support. SYSXPERTS
Platinum support is designed specifically for 24/7 mission-critical
environments, but not limited to it. By delivering hardware and software
support anytime you need it, SYSXPERTS
helps you keep your systems running and delivering value to your customers.
With 24/7 technical support and access to a growing set of online resources,
SYSXPERTS Platinum support
is always available when you need it. Proactive services such as account
management, system monitoring and software support help keep your systems
functioning properly so they remain available to handle your most critical
business processes.
- 24/7 online, telephone and on-site coverage
- 24/7 remote monitoring
- Account Management
- Two-hour on-site response for Priority 1 requests
- Mission-critical escalation support
- SYSXPERTS interoperability
support
- Online self-service resources
Program features may vary depending upon geographic location
